Terms And Conditions

1. Acceptance of Terms

By using the services provided by PremioFood.com.hk, the user acknowledges and agrees to abide by the following terms of use. Continued use of our website constitutes agreement to these terms; users who do not agree should not use our platform.

2. Account registration

a. Supplier registration: Fish suppliers wishing to cooperate with PremioFood.com.hk are required to carefully register an account and provide accurate and up-to-date information.

b. Customer registration: Individuals wishing to purchase fish through PremioFood.com.hk must also complete account registration to ensure accurate and comprehensive information is provided.

3. Ordering and Payment

a. Customers can place fish orders through the platform.

b. All financial transactions are conducted securely online. PremioFood.com.hk accepts Visa, MasterCard, and Cash on Delivery (COD) payments.

c. Product prices are clearly displayed on the website, and PremioFood.com.hk reserves the right to adjust prices as necessary.

4. Shipping and delivery

a. PremioFood.com.hk is responsible for coordinating the timely delivery of fish to the designated customer address.

b. Delivery times may vary, customers will be provided with an estimated delivery time during the ordering process.

c. Suppliers are responsible for ensuring that fish maintains freshness and quality during transportation.

5. Returns, exchanges and refunds

a. PremioFood.com.hk operates a 3-day return and exchange policy for defective or damaged fish.

b. The refund procedure will be carried out in accordance with our express refund policy.

6. User behavior

a. Users should avoid participating in any illegal or harmful activities while using our platform.

b. Expect professional and respectful communication between suppliers and customers.

7. Privacy Policy

a. Our Privacy Policy comprehensively describes the collection, use and protection of user information at PremioFood.com.hk.

b. By using the Platform, users automatically agree to abide by the terms outlined in our Privacy Policy.

8. Account Termination

a. PremioFood.com.hk reserves the right to terminate the accounts of users who violate these Terms of Use.

9. Modification

a. These Terms of Use may be updated or modified periodically by PremioFood.com.hk. We will promptly notify users of any changes.

10. Contact information

For questions or concerns about these Terms of Use, please send an email to [email protected].